Terms & Conditions

These Terms & Conditions govern the use of the online store operated by THE SLOPOKE (hereinafter: “the Seller”, “we”, “our”, or “us”). By placing an order on our website, the customer (“you”, “the Buyer”) agrees to these Terms.

1. General Information

2. Products and Availability

All products listed in the online store are described as accurately as possible. Stock availability is updated regularly, but errors may occur. If a product becomes unavailable after the order is placed, we will notify you and issue a refund.

3. Prices

All prices are listed in EUR and include VAT where applicable.
The Seller reserves the right to update prices at any time. The price valid at the time of order confirmation is the final price.

4. Payment Methods

We currently accept the following payment methods:

Debit and Credit Cards (Visa, Mastercard)
PayPal

All payments must be completed successfully at checkout. Orders are processed only after payment confirmation.

5. Shipping & Delivery

We ship orders via reputable courier services, including:

Delivery times depend on the destination and carrier. Once shipped, the Buyer receives a tracking number if available.

All parcels are insured through the courier company.

1.

6. Return & Refund Policy

Returns are only accepted for sealed, unopened, and undamaged products.
Products such as TCG booster packs, booster boxes, or any other sealed collectibles must remain completely unopened.

We do not accept returns for opened or used products due to their nature and value sensitivity.

2.

If a product arrives damaged due to shipping, the Buyer is protected by the courier’s insurance.

To successfully process a damage claim, the Buyer must:

Record a video while opening the package, showing:
- the unopened parcel
- the unboxing process
- the damage discovered
Photograph all visible damage on:
- the outer package
- the inner packaging
- the damaged product

This evidence is required for the courier company’s insurance process.
If the damage is confirmed, we will arrange a replacement or refund.

7. Order Cancellation

Orders may be cancelled before shipment.
Once the order is handed over to the courier, cancellation is no longer possible.

8. Limitation of Liability

The Seller is not responsible for delays caused by carriers, customs processes, or external factors outside our control (weather, strikes, incorrect addresses, etc.).

9. Personal Data Protection

All personal data is handled in accordance with GDPR and used solely for order processing, delivery, and legal obligations. A separate Privacy Policy is available on our website.